Terms & Conditions

Everything you need to know before shopping with CLARO.

At CLARO, we believe shopping should be simple, transparent, and enjoyable. These Terms & Conditions explain how our website works and outline the rights and responsibilities of both CLARO and our customers. By using our website or placing an order, you agree to the terms below.

1. Website Use

By accessing or using the CLARO website, you agree to provide accurate information and use the website responsibly and in accordance with these Terms & Conditions.

2. Products

We do our best to ensure that all product descriptions, images, and measurements are as accurate as possible. However, slight variations in colour may occur due to different screen settings or lighting conditions.

All products are subject to availability.

3. Pricing

All prices are displayed in Egyptian Pounds (EGP).

Prices may change without prior notice. However, confirmed orders will always be charged at the price displayed at the time of purchase.

4. Orders

Once your order is placed, you will receive an order confirmation.

CLARO reserves the right to cancel or decline any order due to product availability, pricing errors, or suspected fraudulent activity.

5. Payment

Currently, orders within Egypt are paid using Cash on Delivery (COD).

Additional payment methods may be introduced in the future.

6. Shipping

Orders within Egypt are delivered within 2–5 business days.

Delivery times may vary during holidays, promotional periods, or circumstances beyond our control.

7. Returns & Exchanges

Returns and exchanges are subject to our Return & Exchange Policy.

Please refer to the dedicated policy page for complete details.

8. Intellectual Property

All content on this website—including logos, photographs, graphics, product designs, text, and other materials—is the exclusive property of CLARO and may not be copied, reproduced, or used without prior written permission.

9. Privacy

Your personal information is collected and handled securely in accordance with our Privacy Policy.

10. Changes to These Terms

CLARO reserves the right to update these Terms & Conditions at any time. Any changes will be published on this page and become effective immediately upon publication.