Everything you need to know before placing your order.
We've answered the questions we receive most often to make your shopping experience easier. If you can't find what you're looking for, our Customer Support team is always happy to help.
Orders
How do I place an order?
Simply choose your favorite pieces, select your size, add them to your cart, and proceed to checkout.
Can I edit or cancel my order?
If your order hasn't been processed yet, please contact our Customer Support team as soon as possible. We'll do our best to assist you.
Payment
What payment methods do you accept?
Currently, we offer Cash on Delivery (COD) for all orders within Egypt.
Shipping
How long does delivery take?
Orders are delivered within 2–5 business days across Egypt.
Do you ship outside Egypt?
At the moment, CLARO delivers within Egypt only.
Returns & Exchanges
Can I return or exchange my order?
Yes. Please refer to our Return & Exchange Policy for complete details and eligibility.
Who pays the shipping fees for returns or exchanges?
Shipping fees are the customer's responsibility unless the item has a manufacturing defect.
Products & Sizing
How do I choose the right size?
You can find detailed measurements on our Size Guide page to help you choose the best fit.
What if I'm between two sizes?
If you prefer a fitted look, choose the smaller size. For a more relaxed fit, choose the larger size.
Will the product look exactly like the photos?
We do our best to display colours accurately, but slight variations may occur depending on your screen settings.
Customer Support
How can I contact CLARO?
You can reach our Customer Support team through our Contact Us page or our official social media channels.
I still have a question.
We're always here to help. Feel free to contact us before placing your order.